DEPOSITS
Deposits
Before booking a colour service you will be asked to pay a £50 deposit for services over £100 and a £25 deposit on services under £100.
This Deposit will be taken off your total bill on the day of your appointment.
All deposits are non-refundable but can be transferred to other appointment slots as long as you rearrange or cancel within the 48hour window or before.
If you need more information on deposits please read below or email us.
THE SMALL PRINT
It’s important that you must be on time to your appointment to ensure we remain on schedule throughout the day. If you are late we will be forced to refuse service and you will lose your deposit. Our team cannot rush your hair due to the extra cleaning measures.
If you need to rearrange an appointment...
You must give at least 48hrs notice if you cannot attend your appointment otherwise you will lose your deposit. If you have paid in full you will lose 50% but may use the deposit to make a new appointment within your 6-month time frame. You will not lose the whole deposit.
If you give more than 48hrs notice you can rearrange your appointment. Your deposit is valid for 6 months. If you do not use your deposit in this time you will lose it.
If you start displaying symptoms please let us know ASAP we will allow you to reschedule without loss of deposit or fear of judgment. If you are aware of your symptoms and attempt to still attend your appointment and are found to be showing symptoms your service will be refused and your deposit will be lost.
The deposit must be in the same name as the appointment booked.
Please be aware whilst we will try where possible to avoid this, sometimes we may have to alter your appointment for instance if a member of staff us off sick or we have to go into lockdown again etc. Contact will always be made in regards to this and we will try where possible to meet your needs.
We reserve the right to change these terms at any time and/or refuse service where we feel the rules have not been adhered to.